Positive customer experiences live forever. If it’s true that customers can make or break a business, then the goal of every company should be to provide a positive experience to every customer. However, it's impossible for any business to promote positive customer...
Success hardly ever comes overnight; it comes with preparation and many, many, small steps. It's the small steps that lead to success. I was never one for taking small steps; I always did things in jumps and giant leaps, only to have someone tell me as I was barreling...
For many of us, we open our mouth, words come out; people listen. It all seems so straight forward most of the time. A while back, over a cup of coffee, a friend asked, ‘Do I sound boring to you?” “What are you talking about?” I said, as I grabbed a handful of...
Are you guilty of practicing one of the seven sins of small talk? They’re so easy to do, seem so inconsequential, but whenever we put them into practice, we automatically place a damper on the speaking relationship that we have with the other person. So, what are the...
Speaking for success can be as easy as stepping up and starting up a conversation! Does that sound like something that’s easier said than done? Have you ever suffered from being tongue tied? You want to be witty, you want to be funny, you want to say something but...
Seven conversation tips that will transform you into a great conversationalist. With just a little bit of practice people will hang on to your every word, think of you as brilliant and charming and you’ll soon find the invitations start to flow. Now some may be born...