Before you grab your ‘networking-to-success’ hat and head to that special work-related event, whether it’s social or business, why not step back and move into ‘discovery’ mode? Discovering as much as you can about the event, before you head out the door, will set you...
Positive customer experiences live forever. If it’s true that customers can make or break a business, then the goal of every company should be to provide a positive experience to every customer. However, it’s impossible for any business to promote positive...
Success hardly ever comes overnight; it comes with preparation and many, many, small steps. It’s the small steps that lead to success. I was never one for taking small steps; I always did things in jumps and giant leaps, only to have someone tell me as I was...
For many of us, we open our mouth, words come out; people listen. It all seems so straight forward most of the time. A while back, over a cup of coffee, a friend asked, ‘Do I sound boring to you?” “What are you talking about?” I said, as I grabbed a handful of...
Are you guilty of practicing one of the seven sins of small talk? They’re so easy to do, seem so inconsequential, but whenever we put them into practice, we automatically place a damper on the speaking relationship that we have with the other person. So, what are the...
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